Outreach Program Enhancement

Outpatient Clinical Laboratory services are a highly competitive market. While many hospital-based laboratories look for ways

to turn excess capacity into revenue through outreach testing, their operations are largely oriented to providing support for inpatients. Hospital based laboratories can develop strategies to compete with regional and national labs and make significant contributions to revenue through outreach programs. Some of the services we provide include: 

  • Outreach Program Assessment and Improvement
  • Customer Service and Sales Training      
  • Evaluate test menus and opportunity to bring send-out test “in-house”


Our Services.

Strategic Planning Process Assistance

Strategic planning is an organizational management activity that is used to set priorities, focus energy and resources, strengthen operations, ensure that employees and other stakeholders are working toward common goals, establish agreement around intended outcomes/results, and assess and adjust the organization's direction in response to a changing environment. Type your paragraph here. MedStar Consultants provide a comprehensive collection of ongoing activities, tools and processes that organizations can use to systematically coordinate and align resources and actions with mission, vision and strategy throughout an organization. Strategic management activities transform the static plan into a system that provides strategic performance feedback to decision making and enables the plan to evolve and grow as requirements and other circumstances change. Tracking reports help to keep the plan on task and provide a greater level of success.

Laboratory Network Management

MedStar Consultants provide a low cost management process to hospital laboratories that wish to leverage their outreach services through the formation of laboratory networks. We help members to secure ancillary contracts that hospital labs were excluded from in the past due to geographically limited coverage areas and the development of national reference laboratories. MedStar Consultants are able to bring hospitals together to offer single-source contracting, billing, quality and utilization data, and to provide a viable alternative to the national testing laboratories for insurance companies. Access to these contracts benefits local hospitals and communities by helping them strengthen outreach programs and increase test volumes. This helps utilize excess capacity, which, in turn, decreases total cost of inpatient testing and increases revenue, allowing them to reinvest in local healthcare.

Laboratory Consulting

One of the biggest challenges facing clinical laboratories today is the ability to “do more with less”. Changes to healthcare reimbursement models are causing decreasing reimbursement for laboratory testing and increased competition from the national

and regional laboratories. Changes in laboratory operations are essential for laboratories to maintain service levels and financial

stability with diminished resources. Medstar Consultants can work with you to maximize your revenue potential.

Some of the services that we provide include:

  • Utilization ​Management Program Development
  • Test Menu Analysis
  • Instrument Selection
  • ​ROI Analysis

Clinical Laboratory Sales Training
MedStar Consultants provide a sales training course designed specifically for client service representatives working in the clinical laboratory and tailored towards the sales skills needed to be successful in the Laboratory Outreach Market. This specific training allows client service reps to compete with the national and regional laboratory sales forces.

MedStar Consultants also provides web based training programs that allow client service reps to refresh the skills learned during the on-site training.

See our “Resources Page” for more information on our Sales Training Programs.


Clinical Laboratory Sales Coaching

In addition to Onsite and Online Sales Training, Medstar Consultants provides in-the-field Sales Coaching. When combined with effective management and ongoing training, sales coaching is highly effective in increasing sales and building a customer base. It also provides measurable, positive changes in any organization.​ Based on Miller Heiman Group data, 88% of world-class organizations devote adequate time to coach every individual on the sales team, while only 32% of all organizations do. Companies who use 1-on-1 Coaching experience an average 600% return on investment (ROI), according to a recent study of Fortune 1000 executives.


See our “Resources Page” for more information on how our Sales Coaching Program can keep your sales goals, On Target!


Customer Service Training
Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. Healthcare is no different, especially in the area of Laboratory Outreach were patients are increasingly becoming consumers of healthcare services, not just lemmings who go to whichever laboratory draw site their doctor directs them to.

MedStar Consultants provide a comprehensive Customer Service Training program designed to enhance your team’s skills to provide       “5-Star Customer Service” to patients.

See our “Resources Page” for more information on our Customer Service Training Programs.

Audits

​In the highly regulated clinical laboratory industry, it is best for laboratories to maintain a culture of inspection readiness at all times. Our Laboratory consultants provide audit assessments addressing regulatory and compliance issues to ensure that your laboratory is in a constant state of inspection readiness. A major focus  of the audit assessments is in the form of a mock inspection. Mock inspections are one of the most useful methods  to prepare your lab for the real inspection and several simple overlooked items can be found and dealt with right away.

Once our inspection is complete we will write up a detailed list of our recommendations in order for you to be compliant

with your announced or unannounced inspections. Some of the audit assessment services that we provide include:

  • Preparing for inspections or providing mock inspections
  • Identify current deficiencies
  • Address deficiencies and present alternatives
  • Assist in drafting plan of corrections
  • Conduct a comprehensive review of lab to ensure any potential future deficiencies are removed
  • Assist in implementing a concise plan of corrections.

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Contact us to learn more about how we can help.